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Revolutionizing the Hospitality Industry: The Phenomenal Growth of Airbnb

In 2008, three college friends, Brian Chesky, Nathan Blecharczyk, and Joe Gebbia, came up with an idea to rent out their San Francisco apartment during a design conference when they realized that all of the nearby hotels were fully booked. Little did they know that their idea would change the way people travel and significantly impact the hospitality industry. Airbnb was born, and since then, it has become one of the most successful and valuable companies in the world. This article will explore how Airbnb started, its growth over the years, its impact on the hospitality industry, and the criticisms it has faced.


Airbnb’s origins can be traced back to October 2007 when Chesky and Gebbia moved to San Francisco and decided to rent out their apartment for extra money. They inflated air mattresses and called it the “AirBed and Breakfast.” In February 2008, Blecharczyk, Chesky’s former roommate, joined the team as the Chief Technology Officer. They created a website,, which officially launched in August 2008. Their first customers came in the summer of 2008 when they hosted attendees of the Industrial Design Conference.

The founders raised $30,000 by selling cereals named after the two candidates of the 2008 United States presidential election, Barack Obama and John McCain, at the Democratic National Convention. In January 2009, they were invited to the winter training session of Y Combinator, a startup incubator. They received $20,000 in funding and six percent interest in the company in exchange for training. They used this investment to fly to New York to meet users and promote their website. By March 2009, the site had 10,000 users and 2,500 listings.

The company’s name was shortened to in March 2009 to avoid confusion with air mattresses. In April 2009, the company received $600,000 in seed money from Sequoia Capital, with other investors participating. In November 2010, the company raised $7.2 million in financing from Greylock Partners and Sequoia Capital. By then, the company had 700,000 nights booked, with 80% of those bookings occurring in the previous six months.

Airbnb’s Growth


Airbnb’s growth over the years has been nothing short of impressive. In March 2011, Airbnb won the “app” award at the South by Southwest conference. In July 2011, it raised $112 million in financing, led by Andreessen Horowitz, with other early investors participating. In October 2011, the company established an office in London, its first international office. By early 2012, Airbnb had opened offices in Paris, Milan, Barcelona, Copenhagen, Moscow, and São Paulo, in addition to its existing offices in San Francisco, London, Hamburg, and Berlin.

In September 2013, Airbnb announced that it would establish its European headquarters in Dublin, Ireland, due to the growth of international end-users. In November 2012, the company opened an office in Sydney, Australia, its eleventh office location, and announced plans to launch the service in Thailand and Indonesia. That same month, Airbnb launched “Neighborhoods,” a travel guide of 23 cities that helps travelers choose a neighborhood based on certain criteria and personal preferences. In December 2012, Airbnb opened an office in Singapore.

By October 2013, Airbnb had served 9,000,000 guests since its founding in August 2008. The company’s growth trajectory was impressive, with nearly 250,000 listings added in 2013 alone. The company’s success didn’t go unnoticed, and in April 2014, it received a significant investment of $450 million from T. Rowe Price, one of the world’s largest asset management firms. The investment was part of Airbnb’s Series D funding round, which brought the company’s total valuation to $10 billion. With this injection of capital, Airbnb was able to continue expanding its services and disrupting the traditional hospitality industry.

Airbnb Experiences

In November 2016, Airbnb launched Airbnb Experiences, which allowed travelers to book unique and authentic local experiences, guided by locals who were experts in their field. This added a new dimension to the Airbnb platform and expanded the company’s offerings beyond just accommodations. Airbnb Experiences has been successful, with many travelers choosing to book experiences as a way to immerse themselves in the local culture.

Since its inception, Airbnb has faced several challenges and controversies. Some critics have accused the company of contributing to the housing crisis in cities like New York, where landlords were taking units off the market to list on Airbnb. Additionally, there have been concerns about the safety and security of guests, as well as potential discrimination by hosts. In response, Airbnb has implemented various policies and initiatives, such as a 24/7 customer support hotline, background checks for hosts, and non-discrimination policies.

Despite these challenges, Airbnb continues to be a major player in the hospitality industry. With its innovative business model and ability to adapt to changing consumer demands, it has disrupted the traditional hotel industry and created new opportunities for travelers and hosts alike. As the company continues to evolve and expand its offerings, it will be interesting to see what other changes it will bring to the world of travel and hospitality.

The Impact of Airbnb on the Hospitality Industry

Airbnb has had a significant impact on the hospitality industry, disrupting traditional hotel chains and changing the way people travel. The company’s success can be attributed to several factors.

Firstly, Airbnb offers a more affordable alternative to traditional hotels, especially in expensive cities where hotels can be prohibitively expensive. This has made travel more accessible to a wider range of people, including budget-conscious travelers, families, and groups.

Secondly, Airbnb provides travelers with a more authentic and unique travel experience. Staying in a local’s home or apartment allows travelers to immerse themselves in the local culture and experience the destination in a more authentic way. This is especially appealing to younger travelers who value experiences over material possessions.

Thirdly, Airbnb has created a sense of community among travelers and hosts. Hosts often provide recommendations for local restaurants, bars, and attractions, helping travelers to experience the destination like a local. In addition, Airbnb Experiences allows travelers to connect with locals and participate in unique and authentic experiences, which further fosters a sense of community.

However, Airbnb has also been the subject of criticism, particularly in cities where the company has had a significant impact on the housing market. In cities like Barcelona and Venice, where tourism is a major industry, Airbnb has been accused of driving up the cost of rent and contributing to a housing shortage for locals. Critics argue that Airbnb hosts are taking homes off the market that could be used for long-term rentals, and that the company is not doing enough to address these issues.

In response to these criticisms, Airbnb has taken steps to address concerns about its impact on local housing markets. In cities like San Francisco, the company has introduced measures to limit the number of nights hosts can rent out their properties, and has worked with local governments to collect taxes on behalf of hosts. However, critics argue that more needs to be done to address the housing shortage in cities where Airbnb has had a significant impact.


The hospitality industry has been transformed by Airbnb’s unique approach to travel. By offering affordable and authentic accommodations in cities and towns around the world, the company has disrupted the traditional hotel industry and provided a new way for people to experience travel. The ability to stay in a local’s home or apartment has also created a sense of community and connection for travelers, which has further contributed to the company’s success.

As Airbnb has grown, it has also expanded its offerings beyond accommodations. With the launch of Airbnb Experiences, the company now offers travelers the opportunity to book unique activities and tours led by local hosts. This has allowed Airbnb to tap into the growing trend of experiential travel and has further solidified its position as a leader in the hospitality industry. By providing a platform for local hosts to share their expertise and interests, Airbnb has created a way for travelers to have truly authentic experiences and connect with locals on a deeper level.

Despite its success, Airbnb has faced criticism from some quarters for its impact on the housing market in certain cities. The company has been accused of contributing to rising rents and making it harder for locals to find affordable housing. In response, Airbnb has taken steps to address these concerns, such as implementing a One Host, One Home policy in some cities and working with local governments to ensure compliance with regulations. However, these issues remain a challenge for the company and will need to be carefully managed as it continues to grow and expand its offerings in the hospitality industry.

In conclusion, the hospitality industry has been forever changed by Airbnb’s innovative business model, which has made travel more affordable and accessible for millions of people around the world. However, the company’s success has not been without its challenges, particularly with regards to its impact on local housing markets. As Airbnb continues to evolve and expand its offerings, it will need to find ways to balance its business objectives with the needs of local communities and continue to innovate in the travel space.

This Post Has One Comment

  1. Sharmaine Bryant

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